Welcome! This FAQ covers everything you need to know about the admin dashboard. For quick answers, skim the bold steps or headings.
What is an admin dashboard?
The admin dashboard helps admins manage their organization.
Key Features
- Add or update payment details for users
- Cancel user subscriptions
How do I sign up for an admin dashboard?
- Sign Up: Visit https://suiteadvanced.com/admin
- Approval Email: You’ll receive an email when your account is approved.
- Access Code: After approval, your dashboard will be created, and you’ll get a unique access code.
- Group by Domain: Your company email domain will group users in your organization. To add multiple domains, reply to the approval email.
How do existing users join my organization?
Existing users should follow these steps:
- Navigate to SuiteAdvanced settings → Help subtab.
- Click the Join Organization button.
Important
- If the user’s subscription email address matches your company domain, they’ll join automatically.
- If they used a personal email address, they must enter an access code. You can find this code on your admin dashboard.
Share this link with your users for guidance: https://suiteadvanced.com/organization-faq
How do new users join my organization?
New users should follow these steps:
- Start a free trial.
- Click the Join Organization button in SuiteAdvanced settings → Help subtab.
- An admin can then add a payment method to the user’s subscription via the admin dashboard.
Important
- If the user’s subscription email address matches your company domain, they’ll join automatically.
- If they used a personal email address, they must enter an access code. You can find this code on your admin dashboard.
Share this link with your users for guidance: https://suiteadvanced.com/organization-faq
Can my users’ receipts be sent to me?
Yes, receipts for your users can be sent to you or someone else.
- Email support@suiteadvanced.com to request this.
Note: This is a manual process, so you’ll need to send a new request each time a user joins your organization.
What does an admin dashboard look like?
The admin dashboard will let you as an admin manage users by adding or changing payment details or canceling subscriptions.
You can sign up for an admin account at https://suiteadvanced.com/admin. You will receive an email once your account is approved. Upon approval, an admin dashboard will be created along with a unique access code. The domain of your company email address will display on the dashboard as well. This is used to group your users together. If multiple domains need to be added, please respond to the email.
Users with existing subscriptions can join the organization via the Join Organization button under SuiteAdvanced settings → Help subtab. If users used their company email address to sign up for their subscriptions, the Join Organization button will add them to the organization automatically. If users used their personal email address instead, they will be prompted to enter an access code, which will be available on the admin dashboard for you to provide to them.
Distribute this link to users to help them join: https://suiteadvanced.com/organization-faq
New users should start a free trial, and then use the Join Organization button under SuiteAdvanced settings → Help subtab. Then you can add a payment method to their subscription using the admin dashboard.
Distribute this link to users to help them join: https://suiteadvanced.com/organization-faq
Yes, please send a request to support@suiteadvanced.com. It’s a manual process to change the billing email address for each user, so you’ll need to send a new request any time a new user joins your organization.
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